Privacy policy

Privacy Policy

At Grade Success, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit https://gradesuccess.com, register for our services, purchase a membership, participate in tutoring, or use our educational resources.

In this policy, “Grade Success,” “we,” “us,” and “our” refer to the organization operating the Grade Success website. “You” and “your” refer to visitors, parents, guardians, students, members, and other users of our services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by law, we will obtain it before processing your information.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

A. Personal Information

When you contact us, register for a service, or create an account, we may collect:

• Name of the parent, guardian, or student.

• Email address.

• Telephone number.

• Billing and contact address, where required.

• Account login and registration details.

• Information submitted through contact forms, inquiries, or service requests.

Please do not submit sensitive personal information unless it is necessary for a service and requested through an appropriate channel.

B. Educational and Service Information

To provide educational services, we may collect information such as:

• Student grade level and educational needs.

• Tutoring or test-preparation registration details.

• Appointment and scheduling information.

• Course enrollment and membership status.

• Information voluntarily provided about academic goals and learning preferences.

• Responses to educational assessments or study skills questionnaires, where applicable.

We use this information to deliver and improve our educational services.

C. Payment Information

When you purchase a membership, course, tutoring session, or other paid service, payment information may be collected and processed by our payment service providers.

Depending on the payment method, we may receive transaction details, payment status, billing information, and limited payment-method information.

We generally do not need to store complete payment card details on our website when those details are processed securely by a third-party payment provider.

D. Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address.

• Browser type and device information.

• Operating system.

• Pages visited and general website usage.

• Referring website or link.

• Cookies and similar tracking technologies.

• Security logs and diagnostic information.

The information collected depends on our website configuration, hosting provider, and the tools we use.

2. How We Use Your Information

We may use personal information for the following purposes:

• To create and manage user accounts.

• To provide tutoring, educational programs, courses, and memberships.

• To process payments and manage billing.

• To schedule consultations, tutoring sessions, and other services.

• To respond to questions and customer support requests.

• To provide educational materials, study tips, and resources you request.

• To send service updates, registration confirmations, and important notices.

• To send newsletters or promotional communications where permitted by law and, where required, with your consent.

• To maintain website security and prevent fraud or misuse.

• To troubleshoot technical problems and improve website performance.

• To comply with legal obligations and enforce our agreements.

We will use personal information only for appropriate purposes consistent with this policy and applicable law.

3. Children’s Privacy

Grade Success provides educational resources that may be used by children and teenagers.

We encourage parents and legal guardians to supervise their children’s online activities and manage registrations for younger students.

We do not knowingly collect personal information directly from children in circumstances where parental consent is legally required without obtaining the necessary consent. If we learn that we have collected information from a child in violation of applicable law, we will take appropriate steps to address the situation, including deleting the information where required.

Parents or legal guardians who believe a child has submitted personal information inappropriately may contact us using the details provided below.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.

• Support login sessions and membership access.

• Remember user preferences.

• Understand website traffic and usage.

• Improve performance and user experience.

• Support advertising or marketing tools, if enabled.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect login, checkout, or other website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

5. How We Share Information

We do not sell personal information in exchange for money. We may share information in the following circumstances:

A. Service Providers

We may share necessary information with trusted providers that help us operate the website and deliver services, such as:

• Website hosting and maintenance providers.

• Payment processing services.

• Email and communication platforms.

• Scheduling and registration tools.

• Website analytics and security providers.

• Online course and video-hosting platforms.

These providers may process information on our behalf, subject to applicable contractual and legal requirements.

B. Educational Service Delivery

We may share relevant information with tutors, instructors, or service personnel when reasonably necessary to deliver a service you have requested.

C. Legal and Security Reasons

We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, users, website, or property.

D. Business Transfers

If Grade Success undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not authorize third parties to use personal information obtained through us for purposes unrelated to their services or other lawful arrangements.

6. Third-Party Websites and Services

Our website may contain links to external websites or integrate services provided by third parties.

Those websites and services have their own privacy policies and practices. Grade Success is not responsible for the privacy practices of third parties that operate independently.

We encourage you to review their policies before providing personal information or completing a transaction.

7. Email Communications and Marketing

We may send emails relating to account activity, service delivery, billing, appointments, educational resources, or updates you have requested.

Where permitted, we may also send newsletters and promotional communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us directly. Even if you opt out of marketing communications, we may still send essential service-related or transactional messages.

We will handle marketing preferences in accordance with applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, account administration, recordkeeping, dispute resolution, security, and legal compliance.

Retention periods may vary depending on the type of information and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to any legal obligations to retain records.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

You should use a strong password, keep your login credentials confidential, and notify us if you suspect unauthorized access to your account.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or request restrictions on certain processing.

• Request a copy of certain information in a portable format.

• Opt out of marketing communications.

• Lodge a complaint with the appropriate privacy regulator.

These rights may be subject to legal exceptions and verification requirements.

To exercise an applicable right, please contact us using the information in the Contact Us section below.

11. International Data Transfers

Our website and service providers may operate in different countries. As a result, personal information may be processed or stored outside your country of residence.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information receive the necessary protection.

12. Do Not Track and Advertising Preferences

Some browsers offer “Do Not Track” settings. Because there is no universally adopted standard for responding to these signals, our website may not respond to all such settings.

If advertising, analytics, or other tracking technologies are enabled on our website, you may be able to manage certain preferences through your browser or the applicable service’s privacy controls.

Where required by law, we will honor applicable opt-out requests and consent choices.

13. State and Regional Privacy Rights

Privacy laws vary by jurisdiction. Depending on where you live, additional rights may apply to the collection, use, disclosure, or sale or sharing of personal information.

For example, eligible residents of certain US states may have specific rights concerning access, correction, deletion, portability, and targeted advertising.

We will respond to verified privacy requests in accordance with the laws that apply to the request. To submit a request, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal obligations.

Any revised policy will be published on this page with an updated effective date. Where required by law, we will provide notice or obtain consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us:

Grade Success

Website: https://gradesuccess.com

Email: info@gradesuccess.com

Phone: (845) 369-7967

Please include enough information for us to understand your request, but do not send passwords or complete payment card details by email.

Thank you for trusting Grade Success with your educational needs and information.